Returns & Cancellations
Retail products purchased through Level Up may be returned with receipt, within 30 days of purchase. Retail products without receipt may be returned for credit of current ticket price. Refunds will be given only for unused products still in original packaging.
NOTE: No dog toy, leash or collar is completely indestructible. However, if you feel a product was defective you can reach out to the manufacturer directly.
RedRidge Pet Market has a satellite location within Level Up that processes their own purchases and returns. Please contact them for their policies.
Refunds for Training Services
Group Classes are non-refundable 7 days prior to the start of class. Any portion of a package (i.e., missed class) is lost and non-refundable. No refunds will be made for cancellations made on the day the class is scheduled to begin or anytime after the start date. Under no circumstances will refunds be given for services that have already been provided. Any purchase of a package expires 6 months from the date of purchase.
Cancellations must be made more than twenty-four (24) hours in advance of your scheduled appointment, by phone or e-mail, in order not to incur a cancellation fee of $20. Cancellations and/or reschedules made with less than 24 hours’ notice and no-shows will be charged the full price of the private lesson.
Seminars, Clinics, Workshops and Special Events
Once payment is submitted, a refund will only be offered if the spot can be filled from a waiting list. Absolutely no refunds if cancellation is made within fourteen (14) days of the start of the Seminar, Clinic, Workshop and Special Event without the spot being filled.
Missed and Cancelled Classes
No refunds are offered to clients who miss a class. With our rolling class program, you can catch up the following week. There may be exceptions for emergencies or an extension of packages but this is on a case by case basis. In the event that Level Up needs to cancel a class (e.g., for bad weather, instructor absence without sub), the class will resume the following week and the package will be extended 1 week.
If classes need to be cancelled due to severe weather, Level Up will do our best to contact clients by phone or email, and will post an announcement to our Facebook page and main phone line. Keeping in mind that clients may have changed their email or contact phone number or do not check their email or Facebook regularly, it is the client’s responsibility to contact us to find out whether we are open for classes.
Terms & Conditions
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific needs.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Level Up is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Level Up may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address, which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.